Education and Qualifications:

Education and Qualifications:

PR International, 3 Kingley Park, Station Road, Kings Langley, Herts, WD4 8GW
January 1995 -> Current

The company is engaged in international distribution and mu position is Business Manager, working directly with the Managing Director. I worked both full & part-time on customer liaison, general office administration, purchasing of stocked items/warehouse duties and booking keeping/ Accounting in multiple currencies and logistics. I personally developed their whole IT infrastructure (networks, website, and supply chain network through database powered online ordering). I attended trade exhibitions abroad to develop international contacts in manufacturing.

Mercury (Sitel Corp.), Moor Park, Rickmansworth, WD1 8GJ
February 1997 -> May 1997 (short term contract assignment)

The job was making outbound calls to existing BT users, offering them the financial benefit of changing over to Mercury. It required thorough knowledge of the Mercury service as well as strong sales techniques. A prime requirement was to understand fully the company's program database and quick mathematical calculations to translate the customers phone bills into achievable savings. I had set a superior sales level for a 6 week period of which I was rewarded for.

Cable and Wireless, 21 Upton Road, Watford
July 1995 -> February 1996

Cable and Wireless required many different fields of knowledge. The job required transferring BT customers over onto the cable service. Our department was called Number Porting. The whole process of transporting a BT client over onto the cable service required a lot of contact with BT themselves and the customer, for porting numbers and installing cable lines into the house. Some of the tasks that I was trained for are as follows:

• Processing data into the computers of confidential customer details such as account numbers
• Calling customers, BT headquarters and service engineers for various requirements, such as cutting of their old service and putting them onto the cable service
• The computers we worked on were on a very powerful network that had many passwords which we were trusted with
• Correcting problems that other fellow employees had with the running of the programs/software's (Lotus 123)
• Writing letters to the customers, representing Cable and Wireless, and signed them myself
• General office administration such as organising customer contracts
• When my supervisor was absent, I was given responsibility over some twenty employees and I delegated work to them.

Personal Profile:

• Considerable inter-personal skills. Strong ability to get on with and relate to colleagues, customers and suppliers.
• Self-motivation, good communication skills, ability to work independently and in a team, fast to learn news skills. Strong sales techniques and a good understanding of customer needs and business operations.
• Technical skills, especially strong leaning towards computer work and software, in particular. Good Accountancy skills / Book Keeping. Experienced public speaking and presentations at international exhibitions :